Frequently Asked Questions (FAQ)

Q: I lost my phone. Can you restore my wallet? A: Yes. Because your account is secured with a Passkey, you can simply log in on a new device using your Apple ID. If you have set up Family Sharing, you can also use that cloud connection to restore access. For more info, please click here.

Q: What is the difference between "Buy with Cash" and "Pay with My Assets"? A: "Buy with Cash" uses your stablecoin (USDT) balance. "Pay with My Assets" allows you to trade one volatile asset (like Apple Stock or Bitcoin) directly for another without selling to cash first. For more info, please click here.

Q: Is "Dopamine Mode" risky? A: Trading always carries risk. Dopamine Mode is designed for speed. To ensure safety, we require you to set a "Clip" (maximum spend limit) before every session so you never spend more than you intended. For more info, please click here.

Q: Can I delete my account if I still have money in it? A: Yes, you can. However, you will lose access to those funds forever. The app will show you a warning before you confirm, but if you proceed, the remaining balance is forfeited. For more info, please click here.

Q: Can I trade stocks like Tesla or Nvidia on Grand? A: Yes! Grand allows you to trade tokenized versions of popular stocks alongside crypto assets. You can trade these 24/5, even when traditional stock markets are closed.

Q: What fees does Grand charge? A: We prioritize transparency. A small fee is applied to each swipe or trade. You will always see the exact fee breakdown on the confirmation slide or card before you execute a transaction.

Q: What is the minimum limit to buy an asset? A: The minimum amount for buying assets is $10.

Q: Is there a minimum limit for selling an asset? A: Yes, the minimum amount for selling assets is $5.

Q: What is the minimum withdrawal amount? A: You can cash out or withdraw your funds starting from $5.